Refund of Remaining Payment Card Balance

Do you still have a balance left on your Payment Card? You can easily claim a refund in one of two ways:

📱 Option 1: Digitally via iDEAL (After the event)

Scan the QR code on your Payment Card to transfer the remaining amount directly to your bank account using iDEAL.

• 📅 Request Period: From Monday, October 5 (12:00 PM) through Thursday, October 15 (12:00 PM).
• 💳 Payout: The amount will be deposited into your account starting October 16.
• ⚠️ Important: Make sure to write down or save your Payment Card’s PIN before scanning the QR code.

📍 Option 2: At the Event Site (Directly to your debit card)

Get your remaining balance refunded directly onto your own debit card at the Payment Tent on the Plaza.

• 📅 Availability: Daily up until Sunday, October 4 (6:00 PM).

ℹ️ Important Information

• Transaction Fees: A €1.00 administrative and banking fee will be deducted from your remaining balance to process the refund.
• No Cash: It is not possible to receive your remaining balance in cash.
• Lost or Misplaced Cards: Refunds can only be processed with the physical Payment Card (including the QR code and PIN). Keep your card safe!
• 💡 Pro-Tip: Write your name on the card and take a clear photo of the front, back, and the PIN code just in case.